Main Purpose: These terms outline how we operate, how we handle your data, and what to expect when shopping with Al Lail Libaas. Our goal is to provide a transparent and secure sanctuary for all our patrons.
1. Data Collection & Privacy
At Al Lail Libaas, we collect information solely to enhance your shopping experience and fulfill your orders. This includes:
- Order Details: Your name, contact number, and shipping address provided at checkout.
- Payment Tokens: Secure tokens used by our third-party payment partners.
- Usage Data: Basic technical information to optimize our website's performance.
2. Shipping & Delivery Policy
We take pride in ensuring your luxury nightwear reaches you in pristine condition through our network of national-level courier partners.
- Delivery Timeline: Our standard delivery time ranges from 2 to 7 working days.
- Shipping Charges: Shipping costs vary by location and region. The exact fee is calculated dynamically and updated transparently on the Checkout Page before you finalize your payment.
- Dispatch: Most orders are hand-inspected and dispatched within 24-48 business hours.
3. Return & Replacement Policy
Due to the premium nature of our textiles and hygiene standards, we request our customers to verify the product details and size guides meticulously while ordering.
- Eligibility: Returns or replacements are strictly accepted ONLY in the case of damaged products received upon delivery.
- Mandatory Video Proof: To initiate a return, the customer must provide a clear unboxing video showing the original packaging and the damage. Requests without video proof will not be reviewed.
- Communication: In case of issues, customers must connect with us via email at info@al-lail-libaas.com within 24 hours of delivery.
4. Refund Policy
Refunds are processed once the claim is verified by our quality control team through the provided proof.
- Processing Time: Approved refunds will take 7 working days to be processed.
- Refund Method: The amount will be credited back to your original payment mode (UPI, Card, or Bank Account).
5. Product Accuracy
We describe our designs with precision. Please consider that colors may appear slightly different depending on monitor settings and the handcrafted nature of artisanal textiles.
6. Intellectual Property
All content, including the name "Al Lail Libaas", our logo, and product imagery, belongs exclusively to us. Unauthorized use for commercial gain is not permitted.
7. Limitation of Liability
Our liability for any order is strictly limited to the purchase price paid for that specific item.
8. Legal Jurisdiction
These terms and any shopping experience with Al Lail Libaas are governed by the laws of India. Any legal matters or disputes shall be settled exclusively within the Ujjain Jurisdiction, Madhya Pradesh.
Policy Guidelines
